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Want members to trust you with their data? Be transparent

Data ethics discussion at tech conference includes warnings about introducing bias when making recommendations to website users

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Governance overhaul succeeds as members steer the process

American Association of Port Authorities reduced number of board seats to make volunteer leadership more efficient and prestigious

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Appealing to startups means catering to their unique needs

Associations need to keep in mind that new businesses are pressed for time and money, and so should tailor offerings accordingly

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Rewarding staff when funds are tight

Some groups are looking at smaller year-end bonuses, days off and handwritten notes

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Land title group launches foundation for good deeds in a flash

Association establishes foundation in less than four months, and raises $467,000 in that time, to support member-nominated charities

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