New software tools allow groups to design programs that answer common questions or tailor content to individual members If people have a question for America's Health Insurance Plans, there is a chance a computer program will provide the answer. In recent months, AHIP has been experimenting with a free chatbot tool called Chatfuel to answer questions on the association's Facebook page. A chatbot is a software program that uses simple artificial intelligence to interpret user questions and comments and then produce a reply. Send an instant message to AHIP via Facebook's messenger service and chances are the response is automatically generated by the chatbot. "It has been a… Read More