National Board for Certification in Occupational Therapy aims to improve customer experience, reduce process time and costs. Related content Many paths, methodologies for continuous improvement Many small changes can make a big impact for associations. The National Board for Certification in Occupational Therapy strives for continuous improvement, targeting defined areas or services for review and brainstorming on how to do these better. "We spend so much time doing the job, periodically we need to spend some time looking at how we do the job," said Allan Freedman, executive vice president. "You're not looking for that one big thing. You're looking for little things, lots… Read More