Operating as the deputy at the American Insurance Association, Leigh Ann Pusey oversees approximately 94 staffers for the $25 million revenue group. One of her most telling management challenges came as the group handled the massive property and casualty insurance claims generated in the aftermath of Hurricane Katrina. She and the rest of the executive team had to balance their empathy with the tremendous losses from the hurricane while still working hard to keep the insurance claims system stable. “We had agents and adjusters who had lost their homes … out there helping clients,” Pusey said. Prior to joining AIA in 1996, she worked in communications for Newt Gingrich… Read More