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When teaching staff to use IT, think small and accessible

Consultants say short, on-demand how-to videos and text descriptions help people process info better than long training sessions


March 5, 2021
By Walt Williams

Training staff to use your association’s IT systems shouldn’t induce migraines. Rather, the best strategies involve dividing lessons into small chunks, making that content easy to access at any time, and never underestimating the value of human interaction, according to consultants and IT staffers.

Take the National Cattlemen’s Beef Association, which several years ago transitioned from in-house computer servers to cloud-based Microsoft Office 360 and SharePoint systems. The organization’s roughly 150 staff had a hard time figuring out how to use the new software, and the result was an IT department overwhelmed with constant pleas for help, according to Seo Tapia, executive director of IT at NCBA.