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How one association deleted the angst from its IT overhaul

New Jersey-based ISPOR says careful planning, board buy-in helped it achieve a mostly painless digital transformation

Berg and CaponBerg, left, and Capon

Jan. 17, 2020
By Walt Williams

When ISPOR began its digital transformation three years ago, most of the association’s IT needs were handled by a three-person, outside vendor who did everything from design the group’s website to provide network access. For nearly two decades that setup worked great, until it didn’t, according to COO Sue Capon.

“The problem wasn’t with them,” she said. “It was we never planned anything about what we wanted to do and what we wanted to be, and the systems were designed behind the scenes and in such a way that we had zero control over them.”